❓ FAQs

FAQs

Ordering and Payment

Q: How do I place an order? A: To place an order, simply browse our products, add the desired items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact our customer support team as soon as possible. Once an order is processed, we may not be able to make changes or cancellations.

Shipping and Delivery

Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. Use this tracking number to monitor the status of your shipment on our order tracking page.

Q: What are your shipping options? A: We offer standard and express shipping options. Standard shipping typically takes 7 business days.

Returns and Exchanges

Q: What is your return policy? A: We accept returns and exchanges within 7 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase. 

Q: How do I initiate a return or exchange? A: To initiate a return or exchange, please contact our customer support team with your order number and the reason for the return. We will provide you with further instructions.

Q: Will I be charged for return shipping? A: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Product Information

Q: How do I use the Ice Facial Roller? A: Fill the trays with water and freeze until solid. Gently roll the ice globe balls over your face in upward motions to enjoy the cooling and rejuvenating effects.

Q: Is the Ice Facial Roller suitable for all skin types? A: Yes, our Ice Facial Roller is suitable for all skin types and helps improve circulation, reduce redness, and calm irritated skin.

Q: How often should I use the Ice Facial Roller? A: For best results, use the Ice Facial Roller 2-3 times a week or as needed to refresh and rejuvenate your skin.

Customer Support

Q: How can I contact customer support? A: You can reach our customer support team via email at Customer Support Email (info@thebeautyandcare.com), by phone at 03304624996

Q: What are your customer support hours? A: Our customer support team is available Monday to Friday, 9 AM to 5 PM (PK).